1:30pm-2:30pm: Cash, or Charge? - Reserve Budgeting & Funding
Presented by: Independent Association Managers, Inc./ Reserve Advisors
Room 2
The prospect of funding a major capital project can be intimidating; the stakes are high, and so are the numbers. This expert panel will help dispel some of that anxiety with an in-depth exploration of how your building or HOA can fortify its reserves and pay for the big-ticket items that inevitably arise. Topics to be discussed include basic terms, funding sources, loan eligibility and structure, how special assessments fit in with loans, and the step-by-step lending process itself.
2:30m-3:30pm: Keeping the Peace - Conflict Management Tips for Boards & Property Managers
Presented by: Chicagoland Cooperator
Room 1
Conflict management skills are part of every good manager and board member’s toolkit - especially in this era of social media and heightened cultural tensions. Between defusing hostility at meetings, coping with the impact of platforms like Nextdoor and Yelp, or understanding what constitutes ‘harassment’ and how to deal with it, community administrators have a lot to deal with. This expert panel will discuss practical methods for maintaining order and decorum at meetings, ‘talking down’ emotional situations, and the limits of boards’ and managers’ legal obligation to intervene in an array of conflict situations.